These Terms of Service ("Terms") govern your use of the dripgoldjewelry.com website and the purchase of any products from Drip Gold Jewelry ("us", "we", or "our").

 

1. Acceptance of Terms

 

By accessing or using the site and purchasing products, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, then you may not access the Service or purchase products.

 

2. Products and Customization

 

We specialize in handmade personalized jewelry crafted in sterling silver and real 14k gold. Due to the unique, custom nature of each piece, all items are final sale, as detailed in the Refunds and Exchanges section below.

 

3. Pricing and Payment

 

All prices are listed in [Specify Currency, e.g., USD] and are subject to change without notice. We accept [List accepted payment methods, e.g., Visa, MasterCard, PayPal]. By completing a purchase, you represent and warrant that you have the legal right to use the payment method provided.

 

4. Shipping and Delivery

 

We will ship products to the address you provide. Shipping times are estimates and not guarantees. We are not responsible for delays caused by the carrier or customs. Risk of loss and title for items purchased from Drip Gold Jewelry pass to you upon our delivery to the carrier.

 

5. Refunds and Exchanges Policy

 

All sales are final due to the custom, handmade, and personalized nature of our jewelry. We do not accept refunds or exchanges under normal circumstances.

We will only accept a request for a refund or exchange if we made an error in the personalization process, specifically:

• A mistake in spelling that differs from the text you provided in your order.

• A mistake in the size that differs from the size you ordered.

 

How to Request a Refund/Exchange for an Error:

 

• Time Frame: You must notify us of the error within fourteen (14) days of the delivery date of your order.

• Procedure: You must send an email to dripgoldjewelry@gmail.com that includes your order number, a clear description of the mistake, and supporting photos.

• Return Shipping: If your return is approved, we will provide you with a prepaid shipping label via email for the return of the incorrect item. The item must be returned unworn and in its original packaging.

Upon receipt and inspection of the item, we will either issue a full refund or begin the process of creating a corrected replacement item.